Legal

Refund & Cancellation Policy

Last updated: 5 July 2026

This policy explains how payments, failed creations, refunds, and cancellations work on Savi Nenapu (the "Service"), operated by Savi Nenapu. It applies to all credit top-ups and pay-per-creation charges made through our payment gateway, Razorpay.

1. How Charges Work

Savi Nenapu uses a pay-per-creation model. You add credits to your balance (or pay per creation) using UPI, debit card, or a supported wallet. Each AI creation deducts a clearly stated amount, shown to you before you confirm. There is no subscription and no recurring charge.

2. Failed or Unsuccessful Creations

If credits for a failed creation are not returned to your balance within a reasonable time, contact us at gopalakr.biec@gmail.com with your account details and the approximate date and time, and we will investigate and restore or refund them.

3. When Refunds Apply

Because creations are delivered digitally and instantly, successfully generated creations are generally non-refundable. However, we will consider a refund to your original payment method in cases such as:

• you were charged more than once for the same top-up or creation (duplicate transaction);
• money was deducted but credits were not added to your balance;
• a verified billing error or unauthorised transaction;
• a persistent technical failure prevented you from using purchased credits, and we are unable to resolve it.

4. When Refunds Do Not Apply

• Creations that were generated and delivered successfully, where you are simply dissatisfied with the artistic result (AI output is subjective and varies).
• Credits consumed by creations you confirmed and received.
• Issues caused by inputs that violate our Terms & Conditions.

Where a result did not meet your expectations, please contact support — we will do our best to help, which may include re-processing or a goodwill credit at our discretion.

5. How to Request a Refund

Email gopalakr.biec@gmail.com within 7 days of the transaction with:

• the registered phone number or email on your account,
• the transaction ID or Razorpay payment reference,
• the date, amount, and a short description of the issue.

6. Refund Processing & Timelines

• We review eligible requests and, where approved, initiate the refund through Razorpay to your original payment method.
• Approved refunds are typically initiated within 3–5 business days of approval.
• Once initiated, it may take an additional 5–7 business days for the amount to reflect, depending on your bank or UPI provider.
• Credit returns for failed creations are added back to your in-app balance immediately or shortly after the failure is detected.

7. Cancellations

Because creations are processed and delivered almost instantly, an individual creation cannot be cancelled once you confirm and it begins processing. You may stop using the Service at any time. Unused credits remaining in your balance are non-transferable and, except as required by law or described above, non-refundable.

8. Contact Us