Legal

Account & Data Deletion

Last updated: 5 July 2026

This page explains how to request deletion of your Savi Nenapu account and the data associated with it. Savi Nenapu is developed and operated by Savi Nenapu (Kampli, Karnataka – 583132, India).

How to request deletion

You can request that your account and associated data be deleted in either of these ways:

1. Email us: send a message from your registered email address to gopalakr.biec@gmail.com with the subject line "Delete my Savi Nenapu account". Include the registered phone number or email on your account so we can verify it is you.
2. In the app: open the app, go to your Profile / Account, and choose Request account deletion, then follow the prompts.

We may contact you to confirm your identity before deleting the account, to protect it from unauthorised deletion.

What gets deleted

Once your request is verified, we permanently delete:

• your account profile and login details (name, email, phone number);
• photos and inputs you uploaded;
• AI creations generated from your account;
• your remaining in-app credit balance (unused credits are non-refundable);
• app usage and device data linked to your account.

What we may keep, and for how long

We may retain a limited set of records after account deletion where the law requires it or to prevent fraud:

• Transaction and invoice records (date, amount, payment reference) are retained for up to 8 years as required by Indian tax and accounting laws. These are kept in a restricted form and are not used to identify you for any other purpose.
• Records we are legally obligated to preserve, or that are needed to resolve a dispute or enforce our agreements, for as long as required.

Payment card, UPI, and bank details are handled by our payment gateway, Razorpay, and are not stored on our servers; their retention is governed by Razorpay.

How long deletion takes

We action verified deletion requests as soon as reasonably possible, typically within 7 days, and no later than 30 days. Backups containing your data are cleared on our regular backup cycle, within 90 days.

Deleting only some of your data

If you want to delete specific data (for example, particular uploaded photos or creations) without closing your account, email gopalakr.biec@gmail.com with the details and we will process your request.

Contact